Privacy Policy

01 Information We Collect

Aksharth Solutions Pvt. Ltd. collects information only when necessary to provide our services and respond to your enquiries. The categories of information we may collect include:

• Contact information — name, email address, phone number, and company name provided when you submit an enquiry or project requirement through our website.
• Project details — descriptions of your software, website, mobile application, automation, or AI requirements you share with us.
• Usage data — pages visited, time spent on the site, browser type, device type, and approximate geographic region, collected automatically via analytics tools.
• Communications — email correspondence, meeting notes, or messages exchanged during a client engagement.

We do not collect sensitive personal data such as financial account numbers, government identification numbers, or health-related information through this website.

02 How We Use Your Information

Information collected is used solely for legitimate business purposes, including:

• Responding to project enquiries, consultation requests, and support questions.
• Scoping, planning, and delivering software development, web, mobile, or AI services you have engaged us for.
• Sending project updates, invoices, and service-related communications.
• Analysing website usage to improve the performance and content of our website.
• Complying with applicable legal obligations.

We do not use your personal data for automated decision-making, profiling, or unsolicited marketing communications. We will only contact you for promotional purposes if you have explicitly opted in.

03 Data Sharing

Aksharth Solutions Pvt. Ltd. does not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

• Service delivery — with trusted sub-contractors or team members who assist in delivering your project, bound by confidentiality obligations.
• Legal compliance — when required to do so by applicable law, court order, or government authority.
• Business transfer — in the event of a merger, acquisition, or sale of company assets, in which case you will be notified in advance.

Any third parties who process data on our behalf are carefully evaluated and required to implement appropriate data protection measures.

04 Third-Party Services

Our website uses the following third-party tools, each governed by their own privacy policies:

• Google Analytics — we use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised usage data including pages viewed, session duration, and device type. Data is processed by Google LLC in accordance with their Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Google Fonts — we load the Inter typeface from Google Fonts. Google may collect your IP address when the font files are requested. See Google's Privacy Policy for details.

We do not use advertising networks, social media tracking pixels, or remarketing tools on this website.

05 Cookies

Our website uses a minimal set of cookies to function correctly and to understand usage patterns:

• Strictly necessary cookies — session and security cookies required for the website to operate. These cannot be disabled.
• Analytics cookies — cookies set by Google Analytics to measure visitor behaviour. These are non-essential and can be blocked via your browser settings or the Google Analytics opt-out tool.

We do not use advertising cookies, social media cookies, or any cookies that track you across external websites. You can configure your browser to refuse or delete cookies at any time; however, some features of the website may not function as intended as a result.

06 Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our website.
• Access controls limiting data access to authorised personnel only.
• Regular review of our data handling practices and security posture.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any breach that may occur.

07 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data — contact form submissions are retained for up to 12 months. If no engagement follows, the data is deleted.
• Client project data — data related to active or completed client engagements is retained for up to 5 years to satisfy legal, accounting, and contractual obligations.
• Analytics data — anonymised usage data collected by Google Analytics is retained for 14 months, as configured in our account settings.

After the applicable retention period, personal data is securely deleted or anonymised.

08 Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request that we delete your personal data, subject to legal obligations.
• Restriction — request that we limit how we process your data in certain circumstances.
• Portability — request a copy of your data in a commonly used, machine-readable format.
• Objection — object to processing based on our legitimate interests.

To exercise any of these rights, please contact us at privacy@aksharth.com. We will respond within 30 days.

09 Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it promptly.

10 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please get in touch:

• Company: Aksharth Solutions Pvt. Ltd.
• Email: privacy@aksharth.com
• Website: aksharth.com

We are committed to resolving any privacy-related concerns you may have. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.